With NXT Voice® Callcenter solutions you have total control over the telephone communication in your company. Configure and manage your own callcenter and keep up the statistics and reports. Below you see what our callcenter solution has to offer.
MyCallCenter is a web administrative interface that gives supervisors the posibility to configure the whole callcenter.
The ACD Supervisor Console is a user-friendly webapp where supervisors can view real time statistics and reports activities.
MyReports is a web based report and statistics application where supervisors and agents can monitor queue peformance in real time.
The console offers not only total control of your telephone communication but offers some other features with the purpose to facilty the work of the agent.
MyRecordings is a easy to use web based interface where recorded calls are assigned to users.
